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At SonRo Care Advocate Solutions (“we,” “us,” or “our”), your personal information is treated with the utmost care. In alignment with HIPAA principles, we do not share, sell, or release any details you provide — whether through inquiry, scheduling, or care conversations — without your explicit consent. Your dignity, trust, and safety are central to every step we take together.

📋 Information We Collect

We may collect personal information that identifies or could be used to identify you, including your name, email address, phone number, and any details you choose to share during intake, scheduling, or care-related communications. We do not collect demographic data such as age, income, or marital status unless voluntarily provided to support your inquiry.

💳 Payment Information

All payments are processed securely through GoDaddy’s integrated payment system. SonRo does not store credit card numbers or banking information. We retain only confirmation of payment and relevant service details to support your care experience and maintain accurate records. GoDaddy’s payment platform uses encryption and industry-standard safeguards to protect your financial data.

🤝 Use of Information

Your information is used solely to support your care advocacy experience. We do not use your data for marketing, profiling, or third-party advertising. All communications are confidential and guided by your consent.

👶 Children’s Information

SonRo’s services are designed for adults. We do not knowingly collect personal information from children under 13. If a parent or guardian shares information about a minor during a consultation, it is used only to support the adult’s inquiry and is handled with the same care and confidentiality as all client data.

🧭 Your Rights

You may request to review, update, or delete your personal information at any time. We honor all such requests promptly and respectfully.

🔐 Security

We take reasonable measures to protect your data from unauthorized access, disclosure, or misuse. All digital communications are encrypted and stored securely.